Quality Policies

The African Relief Committee is dedicated to delivering leading services in charitable, humanitarian, and development work to empower vulnerable communities. We strive for excellence in all areas, adhering to the highest standards of quality and leadership.
We adhere to the application of the Quality Management System (ISO 9001-2015) and are committed to implementing the following principles and policies:

  • We prioritize the satisfaction of our clients, meeting their needs, and responding to their requirements in accordance with humanitarian principles.
    We strive for organizational excellence through a clear vision, strategic objectives, and an environment that fosters creativity, innovation, knowledge acquisition, and the adoption of best practices using modern technology.
  • We attract qualified individuals capable of achieving the institution’s vision, mission, objectives, and strategies.
  • We address future challenges by encouraging all employees to actively participate in the effective planning and implementation of the quality management system within the institution. This is done through monitoring quality objectives and performance indicators.
  • We rely on continuous improvement and development of processes, procedures, and training for all employees. This allows us to respond to changes and meet our aspirations for excellence in achieving quality-related goals.
    Our services align with the development strategy within our geographical scope of work, relevant laws and regulations, and meet the requirements of the international standard ISO 9001:2015 for quality management systems.
  • We affirm the principle of shared responsibility in the African Relief Committee, where each individual is considered responsible for the quality of the service they provide.

This policy reflects our commitment to delivering high-quality and impactful humanitarian assistance, leaving a lasting positive impact on the communities we serve.

Quality Objectives

  • The African Relief Committee is committed to delivering exceptional services in the areas of charity, humanitarian aid, and community development to those in need, adhering to the highest standards of quality, excellence, and integrity. Through the implementation of the quality management system (ISO 9001-2015), we uphold the following principles and policies:
  • Ensuring customer satisfaction by effectively meeting their needs and responding to their requirements in line with humanitarian principles.
  • Pursuing institutional excellence through a well-defined vision, strategic goals, and a supportive environment that fosters creativity, innovation, knowledge acquisition, and the adoption of cutting-edge practices using modern technology.
  • Attracting and empowering highly qualified individuals who champion our vision and actively contribute to achieving our mission, goals, and strategies. Every employee plays a vital role in planning and implementing our quality management system through monitoring objectives and performance indicators.
  • Emphasizing continuous improvement and development of processes, procedures, and employee training to ensure the achievement of our quality management objectives, adapt to changes, and strive for excellence.
  • Aligning our services with the development strategy within our geographical scope and complying with relevant laws and regulations. This dedication ensures that we meet the requirements of the ISO international standard for quality management systems (ISO 9001:2015).
  • Recognizing that each individual at the African Relief Committee is accountable for the quality of the service they provide.